INFO
Shipping Info
Thank you for your order!
All orders are shipped from Brisbane, Australia, via AusPost and include tracking for a secure and reliable delivery. Enjoy free tracked shipping on all Australian orders over AUD $30. If you have any concerns about a missing order, please contact your local post office directly. Once your order is confirmed, please allow 1–3 business days for dispatch.
FAQ
What should I do if I get a defective product from Ruby Studio ?
At Ruby Studio, we aim for high-quality items, but mistakes can happen with handmade items and custom packaging. Despite our best efforts at quality control and secure packaging, you might receive a damaged item. If this happens, fill out the form below and We'll try our best to resolve the issue to ensure you're satisfied.
What should I do if my order is late or if the tracking says "Delivered" but I haven't gotten my package?
If your order is late, check the status on the Austpost website with your tracking number. If the tracking says "Delivered" but you didn't get it, contact your local post office. If you still need help, fill out the form below fill out the form below and I'll do my best to respond within 24-48 hours!
Can I change or cancel my order after it has been placed?
Unfortunately, once you have placed an order with Ruby Studio, it cannot be changed or canceled. This policy helps us manage inventory and orders more efficiently, ensuring that we can continue to provide our unique and delightful stationery products. As a small business, we appreciate your understanding and support regarding this policy. If you have any specific concerns, please fill out the form below.